Free pilot: short terms
Version of 14 November 2026
These short terms apply while your company uses VetLane on a free pilot. They are accepted once, by an owner of your account, before your company uploads its own data. Trying VetLane with our sample file needs nothing.
1. Parties
VetLane, operated by the company named in our legal notice, and the company that holds the pilot account ("you"). VetLane may transfer these terms to the company created to operate the service, with written notice to you.
2. Duration
The pilot runs until the date shown in your account. We review it with you every 30 days and may extend it. Either party may end it at any time by email, without giving a reason.
3. What is included
The features of the plan shown in your account, within its published limits, free of charge. No payment card is requested, and the pilot never turns into a paid plan on its own. Qualified timestamps are part of the paid plans only: during the pilot, records carry their fingerprint but no timestamp token.
4. What we ask
About an hour of your time at the start, and honest feedback. Uploading your own data is optional and up to you. We may use your feedback to improve VetLane.
5. Your data
You choose what you upload. Your data is hosted in the European Union (France) and processed only to provide the service to you. It is never sent to an AI model provider, never used to train a model, never sold or shared, and never used to contact your customers. Imported files are deleted 90 days after analysis.
6. Processing of personal data on your behalf
Your files may hold personal data, such as the name or the work email of a contact at one of your customers. For that data, you are the controller and VetLane is your processor (Article 28 of the EU General Data Protection Regulation, and the UK GDPR). VetLane:
- processes it only to provide the service, on your documented instructions, which are your use of the service and your written requests;
- keeps it confidential: only the people who run the service can access it, under a duty of confidentiality, and a support session on your data needs the consent of your account owner;
- protects it with appropriate technical and organisational measures: hosting in the European Union, encrypted connections, data of each customer isolated from the others, encrypted backups, access to the administration protected by two-factor authentication;
- uses only the providers named in our privacy policy, under written terms with the same commitments, and tells you at least 30 days before adding or replacing one, so that you can object or end the pilot;
- keeps it in the European Union and transfers none of it outside;
- helps you answer requests from the people concerned and meet your own obligations (security, breach notification, impact assessment);
- tells you without undue delay, and within 48 hours at the latest, after becoming aware of a personal data breach affecting your data;
- deletes it at the end of the pilot as set out in section 7, or returns it to you first if you ask;
- gives you the information needed to show that these commitments are met, and allows a reasonable audit at your expense, with notice.
Subject: the screening service. Data subjects: contacts at your customers, end users and other parties named in your files. Personal data: names, business contact details and the role of these people, as present in your files. Duration: the pilot, then section 7. These commitments follow the standard contractual clauses between controllers and processors adopted by the European Commission (Implementing Decision (EU) 2021/915), which apply in case of conflict.
7. End of the pilot
Your account returns to the Free plan, with your data kept, unless you subscribe. On request, your data is deleted within 30 days, except the records you ask us to keep.
8. Founding price
If you subscribe as one of our founding companies, you keep today's public price for as long as your subscription stays active, without interruption.
9. Nature of the service
VetLane is decision support, not legal advice. It reports what official lists and references contain, with their source and date. It does not guarantee any outcome, and the decision to sell, ship or contract remains yours. During the pilot, the service is provided as is, without an availability commitment.
10. Publicity
VetLane will not name you, show your logo or quote you without your written agreement.
11. Law
These terms are governed by French law. When you subscribe, our terms of service replace them.